Our Policies and Procedures

Organisation Overview

Help Bristol’s Homeless (CIC) (HBH) is registered with Companies House as a community interest company.

The CIC model is designed to provide an effective legal form for a social enterprise to provide benefit to the community or to trade with a “social purpose,” rather than to make a profit.

HBH currently has four main directors:

HBH is dedicated to providing a safe and secure environment for our staff, volunteers and the people who may engage with our service.

To do this, as an organisation we follow strict guidelines that are set within our policies and procedures.

What’s the difference between policies and procedures?

Policies and procedures clarify what our organisation wants to do and how to do it.


Policies are clear, simple statements of how we intend to conduct our services, actions or business. They provide a set of guiding principles to help us with decision making.


Procedures describe how each policy will be put into action in our organisation. Each procedure should outline:

  • Who will do what
  • What steps they need to take
  • Which forms or documents to use

Each of our policies and their accompanying procedures will vary between workplaces because they reflect the values, approaches and commitments of a specific area of our organisation.

Our policies and procedures

As a community interest company, we believe that it’s important to be transparent in the manner in which we conduct our services, actions of our business.

The following policies and procedures are regularly reviewed and updated as Help Bristol’s Homeless develops.


Everybody has the right to be safe no matter who they are or what their circumstances. Safeguarding is about protecting everyone from harm, abuse or neglect. This includes the residents and clients we work with, staff and volunteers.

Our approach to safeguarding includes clearly assessing risk and taking actions to mitigate these risks.

We believe that effective safeguarding also looks beyond traditional notions of harm and abuse, we also take into consideration health and safety, and other ways to ensure the health and wellbeing of our volunteers, residents and clients.

Safeguarding Policy

Health & Safety Statement

Street Outreach Guidelines

Having clear guidelines and procedures is vital to the success of our street outreach service.
For this reason, we have implemented safeguarding procedures and guidelines that help us to ensure the safety of our team and service users.

Street Outreach Guidelines

Data Protection

The Data Protection Act controls how we use, store, and dispose of; the personal information we collect from our residents, clients, staff and volunteers.

Data protection is the process by which we safeguard this important information from corruption, compromise or loss.

We take data protection very seriously and have strict guidelines that all our staff and volunteers must follow.

Data Protection and Data Security Policy


HBH is committed to providing a high-quality service to not just our residents and clients but also our staff, volunteers and the general public.

If we get something wrong, we need you to tell us about it.  This will help us to improve our service and standards.

Complaints Procedure

Our Website

We are committed to offering you the best possible user experience when you visit our website.


Privacy policy

Terms and conditions of use

We have made every effort to ensure the information on our website is accurate and up to date. If you find an error or discrepancy, please get in touch.