Data Protection and Data Security Policy

Help Bristol’s Homeless (CIC) is a non-profit, social enterprise with a mission to change the face of homelessness in Bristol.

The information you provide will be held under the Data Protection Act 1998. We will do all we can to protect your privacy and to make sure any personal information you share with us is stored securely.

We value and respect everyone who connects with us. Our aim is to be as clear as possible about how and why we use information you give us. If your questions are not fully answered by the information here, please contact us. we are happy to help. Email contact@helpbristolshomeless.co.uk or telephone 0117 422 6115.

Data protection statement

Help Bristol’s Homeless’s data protection statement is as follows:

Keeping your data secure is very important to us. By providing your personal details you agree to allow Help Bristol’s Homeless to contact you either based on the consent you have given us, or for our Legitimate Interests in accordance with current data protection regulations. We will never make your personal data available for marketing purposes to external individuals or organisations. For more information email contact@helpbristolshomeless.co.uk.

How we collect information about you

We collect personal information each time you are in contact with us. For example, when you make a donation or send us an email.

Help Bristol’s Homeless does not receive or hold any credit card details for donations/payments.

Why we collect information about you

We collect information about you for the following reasons:

  • To provide you with information about our work including membership-related mailings, events and resources and to tailor this kind of information according to your location and expressed interests.
  • To ask for financial and non-financial support, such as donations of time or materials.
  • To process donations you give us and to ensure they are recorded correctly.
  • To keep records of your relationship with us. For example; what enquiries or complaints you have made, or what areas of our work you have supported.
  • To customise the information and appeals we might send to ensure we work in the most cost-effective way and only send information which is appropriate to you.
  • To enhance or improve your experience on our website. When you indicate your preferences through your use of our site, we may use this information to personalise the site to better meet your needs.

Keeping us up to date with your details and contact preferences.

Please tell us as soon as any of your contact details change so that we can keep our records up to date. You can change the way we contact you or the kind of material we send you at any time by contacting us by mail, phone or email using the contact details above.

You can unsubscribe from any regular emails from us at any time by using the ‘unsubscribe’ link on the email you have received or by contacting us by email or telephone.

Who sees your information

The information we collect will be used exclusively by Help Bristol’s Homeless. We do not pass any of your personal information to any other organisations and/or individuals without your express consent, with the following exceptions:

Name and address details will be passed to mailing houses to enable fulfilment of membership and fundraising mailings and resources you have requested. These may include magazines or newsletters, fundraising and other supporter information as required.

Where such details are shared we have confidentiality agreements in place that restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and kept no longer than necessary.

All agents we share details with are also compliant with data protection law.

To minimise the risk of unauthorised disclosure of your information, we may use some of your information to verify who you are when you contact us.

Our use of your information

The information that you provide to Help Bristol’s Homeless will be used to provide you with information about our work including donor-related mailings, events, resources, fundraising and other services and activities described on our website.

By providing information you are agreeing to receive mailings that communicate the work of Help Bristol’s Homeless. Help Bristol’s Homeless uses MailChimp to send regular emails. By providing us with your details you are giving Help Bristol’s Homeless your express permission to transfer your data to MailChimp. If you do not give this permission then Help Bristol’s Homeless will not be able to send emails to you.

Each time you receive an email you will be able to update your preferences and subscribe or unsubscribe from regular emails via MailChimp.

 

How long do we keep your information?

The length of time we keep the information you have given us depends on the context in which you provided it.

We will only keep information that is necessary for us to provide membership mailings, other resources and for statistical purposes.

We will keep records of any financial transactions you enter into with us for a minimum of 6 years. This will enable us to meet with accounting requirements and respond to any questions from you that arise during that period. Gift Aid declarations and transactions must be kept for a minimum of 12 years after the Gift Aid is no longer valid.

Viewing the information we hold about you

You may request details of all the information Help Bristol’s Homeless holds about you by submitting a written request to our data protection officer. Please write to: The Data Protection Officer, Help Bristol’s Homeless, Unit 15, Windmill Farm Business Centre, Bartley Street, Bedminster, Bristol BS3 4DB, telephone 0117 422 6115 or email contact@helpbristolshomeless.co.uk.

Cookies

We make use of cookies to enable us to analyse how visitors to our website are using them and what pages they are visiting. This enables us to customise and personalise the content on our website. Cookies make the interaction between users and websites faster and easier.

We may also use third party suppliers such as Facebook, Eventbrite and Google analytics and these suppliers may also make use of cookies. As some of these third party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.

What is a cookie

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tell a website when the user has returned.

 

Updated: 25/05/18